Patient satisfaction with cancer care in Gateshead at record high

Posted on Mon, 05/11/2018

Gateshead Health NHS Foundation Trust continues to perform above the national average for the care staff provides for cancer patients.

 The latest National Cancer Patient Experience Survey results show that patients gave the trust an average rating of 9.1 out of 10 for the care they receive, higher than the national average of 8.8.

Gateshead scored well above the national average on many of the questions with particularly positive responses for people being involved in decisions about their care and treatment; patients being given the name of a Clinical Nurse Specialist; and patients feeling they were treated with dignity and respect while in hospital.

The National Cancer Patient Experience Survey is undertaken by Quality Health on behalf of NHS England and involved almost 70,000 patients across the country.

Key finding of this year’s report for Gateshead included:

  • 83% of respondents said that they were definitely involved as much as they wanted to be in decisions about their care and treatment (79% nationally).
  • 97% of respondents said that they were given the name of a Clinical Nurse Specialist who would support them through their treatment (91% nationally).
  • 94% of respondents said that, overall, they were always treated with dignity and respect while they were in hospital (89% nationally).
  • 97% of respondents said that hospital staff told them who to contact if they were worried about their condition or treatment after they left hospital (94% nationally.)

Gateshead has a strong track record of providing good cancer care for patients and the hospital has regularly featured at the top of national league tables measuring patient experience across England.

Carolyn Harper, Head of Cancer Services at the trust, said: “Finding out you have cancer is one of the most difficult things you will ever face so we are extremely pleased that in Gateshead patients are finding the experience of coming for treatment amongst the very best in the country.

“It is also very positive to hear that a high proportion of patients feel they are treated with dignity and respect and that they feel involved with decisions about their care. We have highly experienced cancer nurse specialists who provide the 1-1 support that is crucial to cancer patients and this does make a difference.

“This survey gives us a valuable insight into how patients feel about the services we provide, what's working and what could be done better. Every year we strive to continue to improve and we will be analysing the results of this report to how we can make an even bigger difference to our patients dealing with cancer.”

Surgeon Mark Katory, the trust's lead cancer clinician, said: "In Gateshead we're all determined to provide the best possible treatment and care for patients with cancer and I’d like to thank all my colleagues working in this field for their hard work and dedication.”

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